Legal terms governing use of o10.io and the o10 control plane for inference spend — including eval-gated routing, KYI governance, provider compliance, and gainshare pricing.
o10 is the inference spend control plane. It routes each call to the cheapest model that clears your quality floor, holds budget envelopes in the path, and produces immutable ledgers and KYI governance — above Vercel AI Gateway, OpenRouter, Bedrock, and owned capacity.
No. Gateways provide API access; o10 enforces economics and policy above them. You keep your existing gateway contracts. o10 changes which compliant model and venue serve each request — it does not replace developer-facing APIs.
No. Teams start in shadow mode to prove savings on their traffic. Enforce mode flips only after per-use-case eval equivalence and finance sign-off — per your agreement and configuration.
Binding contract between you and o10.
Welcome to o10. These Terms of Service ("Terms") govern your access to https://o10.io (the "Site"), the o10 inference spend control plane (the "Service"), and related offerings by Shen Pandi and the o10 team ("o10," "we," "us," or "our").
PLEASE READ CAREFULLY. BY ACCESSING THE SITE OR SERVICE, CREATING AN ACCOUNT, OR CLICKING TO ACCEPT, YOU AGREE TO THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR SERVICE.
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. "You" includes that organization.
Section 18 (Dispute resolution) requires binding arbitration and waives class actions for most disputes. See that section before using the Service.
What o10 provides — and what it does not.
o10 is a control plane for inference spend. It provides eval-gated routing, shadow and enforce modes, budget envelopes, policy enforcement in the request path, Know Your Inference (KYI) governance scoring, and immutable ledger reporting across gateways and cloud venues you connect.
o10 is not a foundation model provider, does not guarantee any model's availability or output quality, and does not replace your agreements with OpenAI, Anthropic, Google, Amazon, Vercel AI Gateway, OpenRouter, or other providers.
We may add, change, or discontinue features. Model catalog references on the Site are informational; live routing depends on your configured venues and provider terms.
Who may use o10.
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract. If you are under 18, you may use the Service only with parent or guardian consent.
You may not use the Service if you are barred under applicable law or were previously suspended for breach of these Terms.
Registration, organization accounts, and your responsibilities.
Certain features require an account. You agree to provide accurate information and keep it current. You are responsible for safeguarding credentials and all activity under your account.
Organization accounts may include admin users who configure policies for authorized users. Admins are responsible for invitations, permissions, and compliance with these Terms by their users.
Notify legal@o10.io immediately if you suspect unauthorized access.
You must comply with upstream terms.
The Service routes traffic to third-party gateways and model providers ("Providers"). Each Provider has its own terms, acceptable use policies, pricing, and data practices ("Provider Terms").
You are solely responsible for reviewing Provider Terms, determining whether your use case is permitted, and ensuring your Inputs and Outputs comply. o10 does not modify Provider Terms.
If a Provider suspends access, changes pricing, or restricts a model, o10 is not liable for resulting unavailability or cost changes. We may suspend routes to comply with Provider requirements or law.
You will not use the Service to circumvent Provider restrictions (including geographic, entity, or model-level blocks) using proxies, false location signals, or similar means.
Inputs, outputs, routing data, and licenses you grant.
"User Content" means prompts, completions, embeddings, files, configuration, and other data you submit through or to the Service, including inference traffic metadata captured in the ledger.
You retain ownership of User Content subject to Provider Terms governing Outputs. You grant o10 a worldwide, non-exclusive license to host, process, transmit, and display User Content solely to provide, secure, and improve the Service, produce ledgers and KYI reports, verify shadow savings, and fulfill our agreement with you.
You represent that you have all rights necessary to route User Content through o10 and that your User Content does not violate law, Provider Terms, or third-party rights.
o10 does not use User Content to train foundation models. See our Privacy Policy for details.
How routing changes take effect.
Shadow mode evaluates alternative routes and records deltas without changing production responses unless you configure otherwise. Enforce mode applies routing decisions in the request path.
You control when to enable enforce mode per workload. o10 is not responsible for production impact if you enable enforce without adequate eval coverage — you are responsible for quality floors and rollback plans.
Savings figures on the Site (including benchmark spreads such as 638×) are observational research, not guarantees for your organization. Contractual savings and gainshare depend on your verified shadow baseline.
Governance fees, gainshare, and taxes.
Fees are described in your order form, statement of work, or pricing page. Typical structures combine a governance fee for the control plane with gainshare tied to verified shadow savings — not estimates.
You authorize us to charge agreed fees via our payment processors. Fees are exclusive of taxes unless stated otherwise; you are responsible for applicable taxes.
Late or failed payment may result in suspension. We may change list prices on renewal with notice per your agreement.
Conduct that is prohibited. See the full Acceptable Use Policy at https://o10.io/acceptable-use.
The Acceptable Use Policy (AUP) supplements this section with detailed rules on provider compliance, high-risk use cases, security, and enforcement. Violation of the AUP is a breach of these Terms.
You agree not to:
o10 ownership and limited license to you.
The Site, Service, KYI framework, research publications, software, documentation, branding, and aggregated analytics (excluding your User Content) are owned by o10 or licensors and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription per these Terms. You may not copy, modify, or create derivative works except as allowed in documentation.
Feedback you provide may be used by o10 without restriction or compensation.
Protection of non-public business information.
Each party may disclose confidential information to the other. The receiving party will use reasonable care, limit access to those who need it, and not disclose except as required by law (with notice where permitted).
Confidential information does not include information that is public, independently developed, or rightfully received from a third party without duty of confidentiality.
The Service is provided as-is.
THE SITE AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
o10 does not warrant uninterrupted or error-free operation, specific savings amounts, model output accuracy, Provider uptime, or suitability for regulated use cases. You are solely responsible for human review, compliance, and deciding whether routing changes are appropriate.
Site calculators and demos produce illustrative estimates — not binding financial commitments.
Caps on damages.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, o10 AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
EXCEPT FOR YOUR PAYMENT OBLIGATIONS OR BREACH OF SECTION 15 (INDEMNITY), o10'S AGGREGATE LIABILITY ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) FEES YOU PAID TO o10 IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) USD $100.
Some jurisdictions do not allow certain limitations; in those cases, limits apply to the fullest extent permitted.
You defend o10 against certain claims.
You will defend, indemnify, and hold harmless o10 from claims arising out of your User Content, use of the Service, violation of these Terms or Provider Terms, or violation of law or third-party rights — including regulatory penalties attributable to your deployment choices.
o10 may assume exclusive defense of any matter subject to indemnification; you will cooperate.
When access may end.
You may stop using the Service and request account closure per your agreement. You remain liable for fees incurred before termination.
We may suspend or terminate access immediately for breach, non-payment, legal requirement, or risk to Providers, other customers, or o10. We may discontinue the Service with notice where practicable.
Sections that by nature should survive (fees, confidentiality, disclaimers, liability limits, indemnity, dispute resolution) survive termination.
Which laws apply.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except where mandatory consumer protections in your country of residence apply.
Binding arbitration; class action waiver.
You and o10 agree to resolve disputes through binding individual arbitration under the American Arbitration Association Commercial Arbitration Rules, except for small claims court matters, injunctive relief for IP or misuse, or claims that cannot be arbitrated by law.
CLASS ACTION WAIVER: DISPUTES MUST BE BROUGHT INDIVIDUALLY, NOT AS A CLASS OR REPRESENTATIVE ACTION.
Before arbitration, send a written Notice to legal@o10.io describing the dispute and relief sought. Parties will attempt good-faith resolution for 30 days.
If arbitration is unenforceable for a claim, exclusive jurisdiction lies in the state or federal courts of Delaware, and you consent to personal jurisdiction there.
Entire agreement, assignment, and notices.
These Terms, the Privacy Policy, the Acceptable Use Policy, and any order form or DPA incorporated by reference constitute the entire agreement.
You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger or sale.
Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder stays in effect.
We may provide notices by email, in-product message, or posting on the Site.
Legal and support contacts.
Legal: legal@o10.io
Privacy: privacy@o10.io
Security: security@o10.io
Operator: Shen Pandi · o10.io
No. o10 sits above gateways and clouds as the spend control plane. You keep provider and gateway agreements; o10 enforces routing, envelopes, evals, and ledger reporting in the path.
Yes. You are responsible for complying with each Provider's terms, acceptable use policies, and regional restrictions. o10 routes traffic but does not waive Provider requirements.
No. Benchmark spreads cited on the Site (for example, 638×) are research observations. Contractual gainshare depends on savings verified in shadow mode on your traffic — not marketing calculators.
Yes, for breach of these Terms, non-payment, legal requirement, abuse, or Provider-mandated restrictions. We may also suspend specific routes without terminating your entire account.
No. See the Privacy Policy. o10 does not use your prompts or completions to train foundation models.
Delaware law governs, subject to mandatory protections in your home jurisdiction. Disputes are resolved by individual arbitration unless an exception in Section 18 applies.
At https://o10.io/privacy. It is incorporated into these Terms by reference.
The standard Data Processing Agreement is published at https://o10.io/dpa. Enterprise customers may execute it via order form or by contacting legal@o10.io for a countersigned copy.